Exchange and Buyback Policy
At The Royal Carats, we are committed to providing transparent and fair buyback options for our
customers. Below are the details of our buyback policy:
Buyback Rate
| Exchange Value | Buyback Value | |
|---|---|---|
| Diamond Jewellery | 100% of gold value at current market value. | 100% of gold value at current market value. |
| 100% of diamond value at current market value. | 85% of diamond value at current market value. |
*Current market value will be determined on the date of buyback or exchange
Note:
- Buyback and exchange is not applicable on loose diamonds.
- Original Invoice and certificate must be produced for buyback/exchange.
- In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange.
- Buyback of products are applicable for products that were purchased at a value of up to Rs. 4,99,999/-.
- In case the product was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions.
Gold Valuation
The buyback will also include the value of gold at the current market rate.
Deductions
- Making Charges: A deduction will be made for any applicable making charges.
- Discounts: Any discounts given at the time of order placement will be deducted from the buyback amount.
- Delivery Charges: Delivery charges incurred at the time of purchase will also be deducted.
Shipping Costs
Delivery charges for returning the product to The Royal Carats will be added
to the final amount.
Payment Gateway Charges
- Any payment gateway charges incurred at the time of buyback will be deducted from the total amount.
- Additional payment gateway charges incurred by The Royal Carats when processing the refund will be added to the final amount.
Processing Timeline
- Buyback and exchange requests will be processed after 7 days from the date The Royal Carats receives the product.
- Refunds will be issued within 9 to 15 days from the date of approval by The Royal Carats team, following an examination of the product’s authenticity and purity.
