Refund Policy

For orders with a delivery period of 7 days, customers are entitled to return items within 10 days from the date of delivery.

For orders scheduled for delivery within 15 days, customers have the option to return items within 5 days from the date of delivery.

For orders with a delivery period of 21 days there are no return options available for the items.

90% Buyback Policy for Lab Grown CVD Diamonds

We offer a 90% buyback policy on Lab Grown CVD Diamonds, meaning that no buyback value will be provided based on the current market rate for these diamonds.

Gold Value at Current Market Rate

The value of any gold in your jewellery being returned or exchanged will be calculated at the current market rate of gold at the time of the transaction. This implies on only the products bought from The Royal Carats.

Discount Deductions

Any discounts or special offers applied at the time of order placement will be deducted from the buyback or refund amount. This ensures that the final refund is calculated based on the actual purchase price after discounts.

Shipping Charges for Returns

Customers are responsible for the delivery charges associated with shipping items back to The Royal Carats. These charges will be added to the final buyback or refund amount.

Payment Gateway Charges Deduction

Any payment gateway fees (transaction fees charged by payment processors) incurred during the original purchase will be deducted from the buyback or refund amount. These charges are standard fees applied by payment platforms for processing transactions.

Payment Gateway Charges for Refunds

Payment gateway charges for transferring funds from The Royal Carats back to the customer will be added to the final refund amount. These charges are typically a percentage of the refund value and vary depending on the payment method used.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the Customer Service Team has checked and determined the same at their own end. This should be reported within our above mentioned time frame. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within our above mentioned time frame. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refunds will be made with 9 to 15 business days for any cancelled orders after our inspection team has reviewed and checked your returned product.

Refund amount will be calculated after deduction of delivery charges + making charges.

In case of any Refunds approved by The Royal Carats, it’ll take 9-15 days for the refund to be processed to the end customer.